AI agents & workflows for independent retail

You opened a shop to sell things, not to answer the same email forty times a week.

We build AI agents and workflows for independent retailers. Inventory, customer messaging, scheduling — the boring half of running a store. We also work with other small businesses outside retail.

Tell us what's eating your time → Contact us → Or read how we work ↓
Engagement
Fixed-price scopes
Team
Two operators
Response
One business day
§ 01 How we work

We start with a conversation, not a pitch.

You tell us what's repetitive, what's getting missed, or what's costing you hours each week. If we can help, we'll scope it. If we can't, we'll say so.

01
Discovery
A one-on-one with the owner or operator. We document what's manual, what's slow, and where things fall through the cracks. No commitment at this stage.
02
Scope
We come back with a defined problem, an effort estimate, and a fixed price. You decide whether to move forward. No retainers, no open-ended billing.
03
Build & hand off
We build, test, and deploy the solution. You get training and documentation. We stay available for maintenance as AI tooling changes underneath.
§ 02 What we build

Where we usually start.

Most of our work is for independent retailers. If you run something other than a retail business and your problem looks like one of these in shape, we still want to hear from you.

For retail
Inventory & listing sync
Keep what's on the shelf, on the website, and on the marketplace listing in agreement. Stop selling things you don't have.
Customer messaging
Answer the same questions about hours, stock, returns, and order status without typing the same reply for the hundredth time.
Reviews & follow-up
Ask for reviews at the right moment. Catch unhappy customers before they post.
For other small businesses
Scheduling & reminders
Handle appointment booking, reschedules, and reminders without staff time. Works with your existing calendar.
Quoting & proposals
Pull job specs into a templated quote. Cut the time from request to quote from days to minutes.
Document & form processing
Pull data out of invoices, intake forms, or contracts. Stop the copy-paste.
§ 03 Who we are

Two people. One LLC.

Direct line to the people building the work. No account managers, no handoffs.

Front of house
Will Farber
Will runs sales, discovery, and client relationships. He's the one you talk to when you have a problem to describe and the one you call when something needs to change.
Retail operations · Austin, TX
Back of house
Michael Mitchell
Michael builds the agents and workflows. He owns the platform we deploy on and handles the technical maintenance as AI infrastructure evolves.
Software engineer · production systems
§ 04 Contact

Run your store. We'll run the busywork.

Short form. We'll respond within one business day with either a time to talk or an honest answer about whether we're a fit.

or email hello@tandemsystems.llc